At Prepora your satisfaction and enjoyment with your purchase is very important to us! If you are not delighted with your order, most new products can be returned within 30 days of receipt for a refund.

To start a return, please submit a return inquiry through our Help Center. Please do not reply to your order confirmation email, as that address is unable to receive messages.

A customer service representative will provide you with a return authorization, which is required to process your return. For returns or exchanges due to a defective product or an incorrect order, please let our team know so we can check your eligibility for a prepaid return label. Please note that a physical address (not a PO Box) is required for return labels.

Once your return is received and reviewed, the refund will be applied to your original payment method. Please allow 7-10 business days for the funds to be processed by your financial institution. If we are unable to refund to the original payment method, a gift card will be provided.

We also offer gift cards in lieu of a refund. Just let us know if you'd prefer that option.

If the returned item appears intentionally damaged or is received in a condition different from how it was sent, Prepora reserves the right to issue a partial refund at our discretion. We are not responsible for late or lost returns.